Overview

We are excited to announce an opportunity for a Customer Assistance Representative to join our team in Gloucester.

About us 

This is an exciting and rewarding opportunity where you can directly see your impact on the business. If you think this role sounds like the perfect job for you, then don’t delay and apply today!

Enterprise Mobility manages the largest and most diverse privately-owned fleet in the world through an integrated network of more than 9,500 fully staffed neighbourhood and airport rental locations. This global network of independent regional subsidiaries and franchises also operates the Enterprise Rent-A-Car brand – as well as the National Car Rental and Alamo Rent A Car brands – in 90 countries and territories.

Enterprise Flex-E-Rent is its commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from 28 locations across the UK. Join our team and be one of the people driving our growth.

To help understand and find out more about our Flex-E-Rent division of Enterprise in which you wouldbe working in, please visit: https://www.flexerent.co.uk/

Salary

• £11.44 p/hour
  
  

Benefits

• 25 days paid holidays a year + public holidays
• Life Assurance - 3 x Salary
• Short Term Disability
• Stakeholder Pension
• Our ‘promote from within policy’ means you can go as far as your talent will take you

Hours

• 42.5 hours
• Monday - Friday
• 7:30am to 4:30pm

Address

• 38 Ashville Rd, Gloucester GL2 5DA

Training and Development

• The role has amazing development opportunities to become a Senior Customer Assistance Representative within 10-12 months.
• You then have the opportunity to sign up to our Internal Development Programme where you start to learn more about the business with hands on training. Areas such as fleet logistics, marketing, finance, operations.
• All with a view to get promoted to a Lead Customer Assistance Representative
• This means you are then eligible to get promoted to become an Assistant Depot Manager, Depot Manager and further on from there!

This role offers fantastic progression opportunities via our in-house training and development program. We encourage all our employees to be the best they can be.... and we reward this commitment with £500 bonuses on completion of each training stage, there are two stages in your initial training. The training program will be around 10 months. As you complete each task on the training roadmap you will mark your completion and you're understanding and competence in that area will be accredited by one of the team. There will be lots of different knowledge checks and activities along the way, so you’ll always be taking the next step in your learning with us. Training and development will be ongoing.

Responsibilities

• Building customer relationships
• Communication in person, over the phone and via email
• Marketing the business and building long term relationships
• Account Management duties
• Handling customer requests
• Problem solving 
• Working to deadlines
• Administration duties

Qualifications

• Business standard IT skills, including Microsoft Excel & Outlook
• Excellent communication and customer care skills
• A tenacious, enthusiastic, and flexible disposition
• Experience of handing customer service enquiries via email, phone, and in-person
• Ability to manage multiple deadlines in a wide variety of administrative and operational tasks
• Ability to work well as part of a team, and also on your own when required