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Claims Administrator - Aldershot

Job ID 460048 Aldershot, United Kingdom


Add an annual turnover of $23.9 billion to a rental and leasing fleet of more than 1.8 million vehicles spread across 10,000 locations worldwide and you get Enterprise Rent-A-Car – a business that’s grown into the largest global mobility provider in the world.

Due to continued growth and to be able to maintain our world class service, we are looking for team members to join our ARMS® Claims Services in Aldershot, within our Non-Fault Recoveries department.

What is the Non-Fault Recoveries department and what would I do?

In simple terms, the Non-Fault Recoveries department negotiate and settle hire invoices known as ‘credit hire’ from at-fault insurance companies, following a non-fault incident.

As a member of the recoveries team you will receive your own portfolio of claims to manage, where you will be in contact with repairing garages, insurance companies, solicitors and our customers to obtain all the information that you need to successfully negotiate payment on your claims or send the claim to one of our panel of solicitors.

There are guidelines and case laws to follow, but we will provide you with all the training you will need; as well as refresher training throughout your career, coaching and developing you in customer service, negotiation, and management. From the start of your career, you will have the opportunity to take part in incentives and socials, as well as earning pay increases based on your own performance.

We work hard and reward hard work!

The Recoveries department have a clear career path set out for all our employees. Whether you want to become an expert in your department or work your way into management, we will help you every step of the way. These opportunities are available to you as soon as you step in the door and how fast you progress is entirely up to you.

The career path within the department is as follows:

  • Claims Trainee
  • Recoveries Specialist
  • Senior Recoveries Specialist 
  • Lead Representative (Team Leader)
  • Supervisor
  • Department Manager

If you feel your skill set would be better suited in another department, we encourage job shadows, secondments, and lateral moves too. Within the Recoveries you can move between our claim handling teams, as well as branching out into our Litigation, Hire Monitoring or Claim support teams. The progression possibilities are endless!

Who can apply?

If you are target driven, enjoy the challenge of a fast-paced environment with sales or negotiation experience, this could be the job for you! Credit hire experience desirable, but not essential.

What is certain is that we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We have been included in The Times list of Top 50 Employers for Women for seventeen years in a row, and have been honoured with many other awards along the way.

Enterprise is also still family-owned – our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times.


  • Negotiating with insurers and solicitors on the settlement on claims
  • Managing high volumes on outbound and inbound telephone calls
  • Meeting the monthly collections targets
  • Providing World Class customer service


We are looking for motivated employees with a great work ethic to join our team, who have the following skills:

  • Demonstrated ability to make decisions
  • A competitive spirit and the drive to meet targets and deadlines 
  • An ability to work independently and as part of a team
  • Excellent communication skills and attention to detail
  • Be understanding of the sensitivity of customers personal documentation and information
  • Proven negotiation skills
  • A knowledge of Microsoft Office products, internet and telephone skills

Location: Victoria Road, Aldershot, Hampshire, GU11 1EJ

Hours: Full time (40hrs) and part time (30hrs) available between Monday to Friday 8am to 5pm

Salary: Starting as an Assistant, your salary will be £21,700.00. Then in 3 months you will progress to Representative with a salary of £22,050.00. Your next step is to complete further training and you will progress to Senior Representative with a salary of £24,000.00.

You should also know that:

  • Regardless of your socio-economic and educational background, Enterprise will always look at how you perform against our competencies and will judge you on that alone.
  • Please let us know about any accommodations you may need to participate in our recruitment process.
  • Aldershot has great transportation links to other areas in Hampshire and Surrey such as: Alton, Ash Vale, Basingstoke, Farnborough, Farnham, Camberley, Fleet, Basingstoke, Guildford and Woking. 

Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.

This is more than just a job, this is an investment in your future, a way into a dynamic workplace and a flexible journey you can shape for you. So, what are you waiting for?

Apply Now