Credit Hire Claims Handler - Remote working / Aldershot at Enterprise in Aldershot
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Credit Hire Claims Handler - Remote working / Aldershot

Job ID 336797 Aldershot, United Kingdom


Add an annual turnover of $24 billion to a rental and leasing fleet of 2 million vehicles spread across 10,000 locations worldwide and you get Enterprise Rent-A-Car – a business that’s grown into the largest global mobility provider in the world. Our Aldershot campus is home to ARMS® Claims Services, a recently formed division of Enterprise Rent-A-Car, created to provide an uncompromising focus on our ever-growing claims function, which has now opened up office and remote working roles. You would need to live within a maximum of 30 miles from our Aldershot location should there be a requirement to work from the office in the future.

You will be joining a vibrant team, handling a portfolio of credit hire claims, from point of invoice through to litigation. You will be confident in recovering credit hire invoices and liaising with third party insurers, solicitors and other third parties involved.

If you are target driven, enjoy the challenge of a fast-paced environment and have good working knowledge of debt recovery, this could be the role for you. You will have the autonomy to manage your own workload, seeing your claims right through to recovery or litigation. You will need great attention to detail, self-motivation and great communication skills with the ability to influence the actions of others - on paper and over the phone.


  • Reviewing outstanding claims and negotiating with the representatives of the responsible party (insurance company, solicitor and corporate accounts)
  • Making decisions on the validity of the claim
  • Managing high volumes on outbound and inbound telephone calls
  • Meeting the monthly collections targets
  • Maintaining accurate account of collections activity and follow-up process
  • Maintaining accurate reporting of incoming payments
  • Producing written communication including tasks such as writing, editing and proofreading correspondence and brief reports, explaining technical procedures, policies and regulations


The successful candidate will be able to exhibit the following competencies: 

  • Previous experience in a Credit Hire or Claims Management role
  • Demonstrated ability to make decisions
  • Proven ability in a targeted environment and meet deadlines
  • Demonstrated ability to remain resilient in overcoming obstacles whilst negotiating 
  • An ability to work independently and as part of a team
  • Excellent communication skills and attention to detail
  • Be understanding of the sensitivity of customers personal documentation and information
  • Proven negotiation skills
  • A knowledge of Microsoft Office products, internet and telephone skills

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