Administrative Representative- Heathrow Airport

Job ID 264191 Greater London, United Kingdom

Overview

Add an annual turnover of $22.3 billion to a rental and leasing fleet of over 1.9 million vehicles spread across over 10,000 locations worldwide and you get Enterprise Rent-A-Car – a business that’s grown into the largest global mobility provider in the world.

Enterprise Rent-A-Car's Heathrow Airport location has a current opening for a full-time Customer Service Representative/Administrative Representative. The Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support.  If you have a strong customer service focus, close attention to detail, and strong computer skills this role could be for you.

Responsibilities

Responsibilities include but are not limited to:

  • Phones
    • Incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
    • Outgoing calls- callback management, account receivables, and miscellaneous calls as assigned
  • Fleet Management and Maintenance
    • Notify Management of any known vehicle problems and any required vehicle maintenance
    • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
    • Assist in shuttling vehicles to and from other branches, repair facilities, etc.
    • Miscellaneous
      • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer close-pends and extensions
      • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
      • Maintain a regular and reliable level of attendance and punctuality
      • Perform miscellaneous and backup duties job-related duties as assigned
  • Knowledge/Skills/Abilities
    • Strong customer service skills and the ability to project patience, empathy and listening skills to handle tough customer scenarios with and without supervision
    • Ability to evaluate customer needs, fact find, builds rapport, answers questions, and probe for service quality
    • Strong verbal and written communication skills, and the ability to understand and follow instructions
    • Strong telephone handling skills
    • Accurate administrative skills in the area of typing, data entry and reporting
    • Knowledge of general office practices, basic computer programs and standard office equipment
    • Ability to maintain confidential information and discretion
    • Strong organizational and time management skills
    • Ability to learn all aspects of this role on-the-job
    • Ability to work independently and/or as a team in a cooperative manner to accomplish joint tasks and common objectives
    • Strong time management, attention to detail and ability to work in a fast-paced environment and handle multiple tasks, as well as resolve recurring and some irregular problems
    • Shows initiative
    • Ability to handle and solve problems in a professional manner
    • Maintain professional attitude and appearance
    • Ability to work and succeed in a multi-cultural environment

Qualifications

The qualified candidate will possess the following:

  • A knowledge of Microsoft Office products, internet and telephone skills
  • 6 months to 1 year prior customer service retail or administrative support experience
  • You must have a full UK manual driving license, but we do make accommodations for applicants who don’t drive due to a disability

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