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Out of Hours - Customer Service Representative

Job ID 399467 Glasgow, United Kingdom

Overview

Add an annual turnover of $24 billion to a rental and leasing fleet of over 1.9 million vehicles spread across over 10,000 locations worldwide and you get Enterprise Rent-A-Car – a business that’s grown into the largest global mobility provider in the world. 


Enterprise Rent-A-Car has an exciting opportunity for an Out of Ours Customer Service Representatives for our central team.  The Customer Service Representative provides a superior, friendly, and efficient service for customers that need our help outside of usual hours. This position requires a large amount of driving and delivering the vehicles to customers all over Scotland. The Customer Service Representative performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards. 

Employees will work shifts consisting of 5 days out of 7. Monday to Friday shifts will be 3pm to Midnight and every other weekend is required 11am to Midnight.


Salary £9.50/Hour

Responsibilities

 Responsibilities include but are not limited to:

  • Superior, friendly, efficient service during all stages of the rental car process; facilitate the rental process through verification and documentation of all necessary driver information. The person in this role performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
  • Deliver and collect vehicles safely
  • Check vehicles for changes in condition
  • Flexible to meet the customer requests
  • Complete all necessary paperwork for the rental process

Qualifications

Knowledge/Skills/Abilities:

  • Excellent customer service skills
  • Excellent organisation and time management skills
  • Excellent written and verbal communication skills
  • Excellent attention to detail
  • Good communication skills
  • Strong work ethic and positive attitude
  • Ability to work independently and as part of a team

Additional Information:

Please let us know about any accommodations you may need to participate in the recruitment process. 

  • Hours: 45/Week- 5 days a week
  • Location: Glasgow 
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