Customer Assistance Representative - Newcastle
Whether a customer needs one vehicle, one hundred or even one thousand, Enterprise Flex-E-Rent pride ourselves on building business partnerships by providing exceptional customer service. We operate the widest range of commercial vehicles for rent in the UK and have a growing fleet of over 40,000 vehicles; from small cars to heavy goods vehicles, accessible minibuses, and many more besides.
As part of the Enterprise Rent-A-Car family, a business that has grown into the largest global mobility provider in the world with almost 2 million vehicles worldwide, our Flex-E-Rent team provides flexible rental solutions to businesses across the UK.
Enterprise promote a positive mental wellbeing. We have signed The Time to Change Employer Pledge and teamed up with Mental Health First Aid England to educate our employees. Here at Enterprise Flex-E-Rent we currently have four Mental Health First Aiders on hand to listen, guide and support our employees during their careers.
As part of our ongoing expansion, we have an exciting opportunity for a Customer Assistance Representative to join our team in Newcastle.
The role will involve building relationships and communicating with existing and prospective customers in person and via phone and email communications. The successful candidate will be tasked with a variety of responsibilities from sales and marketing to handling customer requests and will need to be a great team player.
This role offers fantastic progression opportunities via our in house training and development programmes. We encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We are proud to say we have been in The Times list of Top 50 Employers Where Women Want to Work every year since it was conceived thirteen years ago, and have been honoured with many other awards along the way.
We are looking for an organised and proactive individual with excellent communication skills, who enjoys problem solving and working with customers and colleagues alike to ensure an exceptional customer experience. You will be able to demonstrate a keen work ethic and be looking to work in a fast paced, customer facing environment.
In return we will offer a competitive salary, a whole host of benefits and a fantastic opportunity to develop your skills and career with Enterprise – a business with over 100,000 employees worldwide.
This is a full time position working 42 hours per week Monday to Friday and alternate Saturday mornings, although applicants requiring flexible working will also be considered for this position
Should you be successful in your application, you will be based in our Southampton Depot - Livingstone House Wellington Road Dunston Newcastle NE11 9JL
- You must have a full driving licence, but we do make accommodations for applicants who don’t drive due to a disability.
- No drug or alcohol related offence on your driving record within the last five years is permitted.
- Regardless of your socio-economic background or educational history, Enterprise will always look at how you perform against our competencies and will judge you on that alone.
- Please let us know about any accommodations you may need to participate in our recruitment process.