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Claims Recovery Handler - Remote Working

Job ID 406195 Nationwide, United Kingdom


We’re a global business that covers 90 countries and boasts a fleet of more than 1.7 million vehicles. For our 100,000 colleagues, this means going the extra mile to keep everything running smoothly every day. Something you might not know is that we’re a family-run business, meaning people are at the heart of how we think and what we do. As a part of that people-focused approach, we’re also doing more for diversity, which is why we’re proud to say that we’ve been awarded Top Employer for Women 17 years in a row!

Our Claims Services division are looking for new team members to join our rapidly growing team, responsible for supporting our hugely successful UK rental operation. 

We are looking for home based Claims Handlers/Recovery Representativeswho will join our Damage Recovery Unit; a busy team that's responsible for recovering damage to our vehicles for the whole of the UK & Ireland.

You'll be all geared up for a day negotiating with individuals, insurance companies, corporate customers and credit card companies. Whether it's maintaining accounts or interpreting loss data, you'll need a good eye for detail to ensure that we keep track of the numerous claims.

Everyday you'll be determining which claims must be worked, so we'll need you to demonstrate to us that you're able to make sound decisions based on your analysis of the situation. Along with this you'll be comfortable talking to both business and retail customers over the telephone and not afraid to have a difficult conversation.

Previous experience within Insurance, Claims / Debt Recovery or Sales is advantageous although not essential as full training is provided. 

Full and part time hours available


Responsibilities for this position will include, but are not limited to:  

  • Reviewing damage claims and assigning collection strategies
  • Negotiating with individuals, insurance companies, corporate customers and credit card companies 
  • Maintaining accounts of collections and incoming payments on claim files
  • Producing professional written communication including tasks such as writing, editing and proofreading correspondence and brief reports 
  • Interpreting loss data in conjunction with debtor feedback in order to establish settlement needs and parameters
  • Interpreting loss data in conjunction with debtor feedback in order to establish if claim is valid and/or if the claim needs to be closed
  • Determining what claims must be worked in order to obtain payment
  • Interpreting recovery efforts to determine if a claim must be referred to a third party vendor for additional collection efforts


The successful candidate will be able to exhibit the following competencies: 

  • Demonstrated ability to make decisions
  • Demonstrated analytical skills
  • An ability to work independently and as part of a team
  • Great verbal and written communication skills with attention to detail 
  • Demonstrated time management skills
  • Insurance/claims/debt recovery background would be advantageous but not essential 
  • Strong PC skills and technical aptitude.

Key (minimum) requirements - Personal

  • Must be able to provide a suitable home-office environment which is free from noise and any distractions.
  • Must have a suitable alternative location from which to work in the event of an outage

Key (minimum) requirements - Technical

  • A Windows Desktop / Laptop PC
  • 2 GHz processor
  • 80 GB Hard Drive with 12 GB free space
  • Windows 10 or above
  • Internet Explorer 11.0 Internet Browser or higher
  • Current Anti-Virus / Spyware protection software must be installed at all times
  • Internet access provided by a cable or DSL provider
  • Router must be VOIP compatible
  • Minimum upload speed of 2000 kbps (2.0 mbps) and Minimum download speed of 4000 kbps (4.0 mbps)



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