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Claims Recovery Representative (Damage Recovery Unit)- Homeworking

Job ID 486619 United Kingdom

Overview

Hours:

  • Full time (40hrs)
  • Part time (30hrs)
  • Monday - Friday (8:00am-5:00pm)

Salary:

  • £24,000.00 - £27,000 per annum
  • Dependent on experience within Damage Recovery (based on 40 hour working week)

We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time. Imagine what we could do for your career?

Our Claims Services division are looking for new team members to join our rapidly growing team, responsible for supporting our hugely successful UK rental operation. We are looking for home based Recovery Representatives who will join our Damage Recovery Unit, A busy teams responsible for recovering damage to our vehicles for the whole of the UK & Ireland.

You'll be all geared up for a day negotiating with individuals, insurance companies, corporate customers and credit card companies. Whether it's maintaining accounts or interpreting loss data, you'll need a good eye for detail to ensure that we keep track of the numerous claims.  You will be confident in recovering invoices and liaising with third party insurers, solicitors and other third parties involved.

Everyday you'll be determining which claims must be worked, so we'll need you to demonstrate to us that you're able to make sound decisions based on your analysis of the situation. Along with this you'll be comfortable talking to both business and retail customers over the telephone and not afraid to have a difficult conversation.

Previous experience within Insurance, Claims / Debt Recovery or Sales is advantageous although not essential as full training is provided. 

If you are target driven, enjoy the challenge of a fast-paced environment, this could be the role for you. You will have the autonomy to manage your own workload, seeing your claims right through to recovery or litigation. You will need great attention to detail, self-motivation and great communication skills with the ability to influence the actions of others - on paper and over the phone.

What is certain is that we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We have been included in The Times list of Top 50 Employers for Women for seventeen years, as well as Stonewall’s index of Top 100 employers for LGBT inclusion in the workplace. We have also been recognised as a Disability Confident Leader, currently rank tenth in the Social Mobility Employer Index as well as being named a Race Equality Responsible Business Champion by BITC.

Enterprise Mobility is also still family-owned – our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times.


Responsibilities

Damage Recovery

  • Reviewing damage claims and assigning collection strategies
  • Negotiating with individuals, insurance companies, corporate customers and credit card companies 
  • Maintaining accounts of collections and incoming payments on claim files
  • Producing professional written communication including tasks such as writing, editing and proofreading correspondence and brief reports 
  • Interpreting loss data in conjunction with debtor feedback in order to establish settlement needs and parameters
  • Interpreting loss data in conjunction with debtor feedback in order to establish if claim is valid and/or if the claim needs to be closed
  • Determining what claims must be worked in order to obtain payment
  • Interpreting recovery efforts to determine if a claim must be referred to a third party vendor for additional collection efforts

The Recoveries department have a clear career path set out for all our employees. Whether you want to become an expert in your department or work your way into management, we will help you every step of the way. These opportunities are available to you as soon as you step in the door and how fast you progress is entirely up to you.

The career path within the department is as follows:

  • Recovery Assistant
  • Recovery Representative
  • Senior Recovery Representative
  • Recovery Lead Representative (Team Leader)
  • Recoveries Supervisor
  • Recoveries Manager

Qualifications

We are looking for motivated employees with a great work ethic to join our team, who have the following skills:

  • Demonstrated ability to make decisions
  • A competitive spirit and the drive to meet targets and deadlines 
  • An ability to work independently and as part of a team
  • Excellent communication skills and attention to detail
  • Be understanding of the sensitivity of customers personal documentation and information
  • Proven negotiation skills
  • A knowledge of Microsoft Office products, Internet and telephone skills

Key (minimum) requirements - Personal

  • Must be able to provide a suitable home-office environment which is free from noise and any distractions.
  • Must have a suitable alternative location from which to work in the event of an outage

Key (minimum) requirements - Technical

  • Internet access provided by a cable or DSL provider - WIRED CONNECTION AT ALL TIMES - WIRELESS CONNECTION IS PROHIBITED
  • Router must be VOIP compatible
  • Minimum upload speed of 2000 kbps (2.0 mbps) and Minimum download speed of 4000 kbps (4.0 mbps)

Additional Information

  • Will be provided with Laptop, Headset and Phone within the first few weeks of starting
  • Must have desktop/laptop (with Windows and Hardwired Internet) to work from in the meantime.

Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.

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