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Credit Hire / Claims Recovery Representative - Homeworking / Work From Home

Job ID 400627 Nationwide, United Kingdom

Overview

Add an annual turnover of $24 billion to a rental and leasing fleet of 2 million vehicles spread across 10,000 locations worldwide and you get Enterprise Rent-A-Car – a business that’s grown into the largest global mobility provider in the world. 

In this role you will be handling a portfolio of credit hire claims, from point of invoice through to litigation. You will be confident in recovering credit hire invoices and liaising with third party insurers, solicitors and other third parties involved.

If you are target driven, enjoy the challenge of a fast-paced environment and have a good working knowledge of credit hire claims, this could be the role for you. You will have the autonomy to manage your own workload, seeing your claims right through to recovery or litigation. You will need great attention to detail, self-motivation and great communication skills with the ability to influence the actions of others - on paper and over the phone.

Responsibilities

  • Reviewing outstanding claims and negotiating with the representatives of the responsible party (insurance company, solicitor and corporate accounts)
  • Making decisions on the validity of the claim
  • Managing high volumes on outbound and inbound telephone calls
  • Meeting the monthly collections targets
  • Maintaining accurate account of collections activity and follow-up process
  • Maintaining accurate reporting of incoming payments
  • Producing written communication including tasks such as writing, editing and proofreading correspondence and brief reports, explaining technical procedures, policies and regulations

Qualifications

We are looking for motivated employees with a great work ethic to join our team, who have the following skills:

  • Credit hire / Motor Claims experience
  • Demonstrated ability to make decisions
  • A competitive spirit and the drive to meet targets and deadlines 
  • An ability to work independently and as part of a team
  • Excellent communication skills and attention to detail
  • Be understanding of the sensitivity of customers personal documentation and information
  • Proven negotiation skills
  • A knowledge of Microsoft Office products, internet and telephone skills

Key (minimum) requirements - Personal

  • Must be able to provide a suitable home-office environment which is free from noise and any distractions.
  • Must have a suitable alternative location from which to work in the event of an outage

Key (minimum) requirements - Technical

  • Internet access provided by a cable or DSL provider - WIRED CONNECTION AT ALL TIMES - WIRELESS CONNECTION IS PROHIBITED
  • Router must be VOIP compatible
  • Minimum upload speed of 2000 kbps (2.0 mbps) and Minimum download speed of 4000 kbps (4.0 mbps)

Hours: Full and part time available

Salary: £20,000 - £24,000 per annum dependent on experience (based on 40 hour working week)

Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.

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