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Customer Service Administrative Representative - Heathrow Airport

Job ID 404581 Uxbridge, United Kingdom

Overview

Add an annual turnover of $24.1billion to a rental and leasing fleet of over 2 million vehicles spread across 10,000 locations worldwide and you get Enterprise Rent-A Car – a business that’s grown into the largest global mobility provider in the world. 

We encourage all our employees to be the best they can be, and diversity is a priority in all areas of our business. We are proud to say we have been in the Times Top 50 Where Women Want to Work for fifteen consecutive years and have been honoured with many other awards along the way.

Enterprise Rent-A-Car's Heathrow Airport location has a current opening for two

full-time Customer Service Administrative Representative.

The Administrative Representative will provide a high level of customer service by assisting both internal and external customers via the phone and in person, in addition to administrative support.  If you have a strong customer service focus, close attention to detail, and strong computer skills this role could be for you.

This role will be part of our Administrative Team. Our team are responsible for helping our back-office responsibilities, and phone handling. This role will be directly related to customer service, Accounts Receivable collection, customer enquiries, and asset tracking. 

This position is based at Heathrow Airport, candidates must be able to work a 40-hour work week on a flexible shift system. This can include weekends, holidays and morning shifts starting from 6am and evening shifts ending at 11pm.

This is an extremely challenging and rewarding role where you can directly see your impact on the business.

If you think this role sounds the perfect job for you, please apply directly at the apply button!

As you are considering a position with Enterprise, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

Responsibilities

 Responsibilities include but are not limited to:

  • Main Office
  • Incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Outgoing calls- callback management, account receivables, and miscellaneous calls as assigned
  • Exit Booth
  • At the exit booth you will provide superior, friendly, efficient service during the final stage of the rental car process; facilitate the rental process through verification and documentation of all necessary driver information. The person in this role performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
  • Terminal Desk
  • First point of contact for arriving passengers. To provide prospective customers with quotes to secure their business, and to provide directions and assistance to our booked renters.

Qualifications

Knowledge/Skills/Abilities:

  • Excellent customer service skills
  • Excellent organisation and time management skills
  • Excellent written and verbal communication skills
  • Excellent attention to detail
  • Good communication skills
  • Strong work ethic and positive attitude
  • Ability to work independently and as part of a team
  • Confident and persuasive presentation of ideas and opinions
  • Highly energetic, highly motivated, and detail orientated
  • Ability to work to strict deadlines
  • Ability to manage a broad diverse workload, time-managing, prioritising necessary
  • Strong commercial sense and ability to think analytically 

Additional Information:

Please let us know about any accommodations you may need to participate in the recruitment process. 

  • Hours: 40 Hours a week – based around a varied shift pattern over 7 days a week, including bank holidays – shift patterns vary between 6am-11pm
  • Salary: £21,000 
  • Location: London Heathrow Airport
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