Customer Service Representative - Holyhead

Job ID 265175 North Wales, United Kingdom

Overview

Enterprise Rent-A-Car is looking for an enthusiastic candidate to fill the role of Customer Service Representative for our Holyhead location.

Responsibilities

The Customer Service Representative is an integral part of the branch team providing a high level of customer service by assisting both internal and external customers, through face-to-face, telephone and external interaction. The Customer Service Representative will gain knowledge through local training and hands-on experience to provide rental service back-up, service customers and deliver administrative support to our branches. Key responsibilities will include, but are not limited to:

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Process vehicles upon return and check-ins, deliver and collect vehicles externally for customers
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • Sales of optional protection products, upgrades, fuel options and other additional equipment
  • Dealing with calls regarding - reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Notifying Management of any known vehicle problems and any required vehicle maintenance
  • Performing various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, process customer rental callbacks
  • Preparation of vehicles for customer rentals including valeting and basic maintenance checks

Qualifications

  • Minimum of 6 months of customer service related experience
  • Demonstrated ability to make decisions with confidence
  • Essential core competencies include flexibility and a strong work ethic
  • An ability to work independently and as part of a team
  • Great communication skills (verbal and written) and attention to detail
  • Demonstrated time management skills
  • nowledge of Microsoft Office products, internet and telephone skillswouldbeanadvantage
  • Must be fully authorised to work in the UK
  • Must have a Full valid UK drivers licencewithnomorethan6pts

Starting Salary: Meets national minimum wage requirements

Hours: 50 hours per week.

Please note this job role will require flexibility to work between various hours Monday to Friday and alternative Saturdays.

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